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Donna Bella Hair Extensions

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BENEFITS

Protect your
client's investment

Your clients spent lots of money
on their hair. Help them protect
their investment against any
unforeseen mishap.

Add value to
your services

Offer a world class customer service
tool that appeals to all clients, regard-
less of their hair extension experience.

Get peace
of mind

You've put in the time to craft a flawless
new hair-do, but there's still no
telling what might happen once the
client leaves the salon. Rest assured
that your hard work will be protected.
WHAT IS HAIR INSURE?

Donna Bella Hair Insure is the first of its kind: complete and total coverage for your hair extensions.


Have you ever tried to dye your extensions, only to let them develop too long and turn pink? Maybe your client took a Caribbean cruise and turned her locks a dark shade of orange after a dip in a chlorinated pool? Maybe the extensions are shedding at an extreme rate? Not a problem. Hair Insure covers any significant and unforeseen hair mishap that affects the condition of the extensions. Note: Hair Insure will not cover any issue related to general wear and tear of the extensions (slippage for example).

We confidently stand behind all of our products, and while you can't always anticipate what life will throw at you, with Hair Insure neither you nor your hair will ever be caught off guard. In the event of any unforeseen hair disaster, we'll replace it and cover the necessary costs. Guaranteed.

HOW IT WORKS

Purchasing Hair Insurance:

  • 1

    On the Donna Bella website, add the desired products to your shopping bag.

  • 2

    Once you've finished adding products to your shopping bag, if you've added any Donna Bella professional hair extensions, you'll see a checkbox option to add Hair Insure to your order.

  • 3

    Select the Hair Insure option. Your subtotal will be recalculated to reflect the change. Note: Hair Insure is calculated at 15% of the subtotal amount of professional Donna Bella hair extensions (Tape-In, Kera-Link, or I-Link).

  • 4

    Proceed to the checkout page.

  • 5

    Once your order has been placed and completed, you'll receive a confirmation email containing additional details.

Waiver Form

A waiver form is a document that your client will sign on or before the day of installation service. Essentially, it goes over the various processes for maintaining hair extensions, how long they will last, and things to avoid to prevent damaging their extensions. When the client signs the waiver, they acknowledge that they understand the hair extension process and are willing to perform the necessary maintenance to keep them in good shape. Furthermore, a waiver form protects you (the stylist) if anything should go wrong due to negligence or abuse of the extensions. We recommend using the waiver to guide your discussion of the aforementioned points, and to answer any further questions a client may have.

To obtain and use a waiver form:

  • 1

    See our sample waiver form.

  • 2

    Download the waiver form from your Hair Insure confirmation email.

  • 3

    Print the waiver form.

  • 4

    Before installing insured Donna Bella hair extensions on a client, go over the form with them, making special note of the maintenance techniques.

  • 5

    Have the client sign the waiver.

  • 6

    Keep the waiver for your own records, as you will need it to file a claim.

How do I file a claim?

Filing a claim is easy and intuitive.

  • 1

    Visit the Claims page on the Donna Bella website.

  • 2

    Fill in the claim form completely. For some information, you may need to refer to the initial confirmation email we sent when you purchased Hair Insure.

  • 3

    You will be asked to upload and submit at least one picture of the damaged hair via the "upload a photo" field, a copy of the signed waiver form, and a brief description of the claim.

  • 4

    Submit your claim. Note: You will not be able to submit your claim form until every field has been completed.

  • 5

    Upon submitting your claim, you will receive an email confirming that your claim has been received and we will process it right away.

  • 6

    All claims will be reviewed and processed within 24 to 48 business hours. You will be notified, via email, upon the approval of your claim.

HOW IT BENEFITS YOU

Why: This service has never been available...until now. With Donna Bella Hair Insure you'll have the unprecedented opportunity of guaranteeing your hair extension installation against all unforseen hair mishaps. Additionally, Donna Bella Hair Insure helps you:

Protect your
client's investment

Hair extensions can be costly, so clients want to make sure that they are making a good decision investing in them. With Donna Bella Hair Insure, you're essentially purchasing full and complete coverage for your hair, just as you would for a car or smartphone. This coverage protects the hair in the event of an unforeseen mishap or disaster, and clients can feel secure knowing their extensions are fully protected and their investment is sound.

Add value to your services

Donna Bella Hair Insure helps you expand your salon's product offering. In addition to the fantastic styling services, cuts, colors, and beauty products you provide, you can offer world class customer service to clients, literally insuring their cosmetic investment. Furthermore, Donna Bella Hair Insure appeals to a wide variety of clients, whether they've been getting extensions for years or they're brand new to the process. We know your long time customers are obsessed with hair, and so the added security of Donna Bella Hair Insure will appeal to them. For those more hesitant about the time and financial investment of hair extensions, Donna Bella Hair Insure can be the service that gets them off the proverbial fence and into the chair. Either way, you've got a fantastic upsell opportunity and a one-of-a-kind service that no other company can offer.

Get peace of mind

We know that even despite our strongest efforts, unforeseen mishaps can always happen. After a long appointment, consultation and follow-up, the LAST thing you want is to see is all that work coming undone...but you can't always predict what will happen when the client leaves the salon. That's why we've developed this worry-free solution to help you both protect that time and monetary investment. Because Donna Bella Hair Insure utilizes a signed waiver form for client coverage, you're protected from any resultant fallout due to a client neglecting, abusing, or misusing the extensions. By signing the waiver, clients agree that they've received adequate instruction on how to maintain their extensions, and understand the terms and coverage of their insurance. Donna Bella Hair Insure is a no-stress, hassle-free method for getting your problem taken care of quickly and easily. Our claims process is quick and straightforward and our stylist representatives can walk you through each part of process. Hair disasters are stressful enough. We're here to help you, and we've got you covered through each and every step.

FAQ

How do I purchase Hair Insure?

You can receive Donna Bella Hair Insure coverage simply by placing a hair order on the Donna Bella website. Once you've selected your hair simply select the "Hair Insure" option to get complete coverage on your professional extensions and recalculate your total. Once the order has been placed and completed, you will receive a confirmation email containing additional details.

I've been doing hair extensions for years, why would I need Hair Insure?

We look at it as a tool to help you and your salon do more business, because it's an appealing option for first-time hair extension clients as well as for long-time clients. Bottom line: it protects their hair extensions from any drastic hair disaster and lends peace of mind to all involved.

I ordered some tools, chalk, and Clip-Ins on the Donna Bella website. How come I don't see an option for Hair Insure at checkout?

Hair Insure only covers Donna Bella professional hair extensions (I-Link, Kera-Link, and Tape-In). It does not cover installation tools, beads, chalk, jewels, or any Do-It-Yourself extension methods, including practice or clip-in hair. If you don't have any Donna Bella professional hair extensions in your bag during the checkout process, you won't see the option for Hair Insure. Should you purchase a variety of products that include both professional hair and accessories, the hair insure price will be calculated exclusively from the price of the hair. In other words, let's say you spend a total of $200 on the website, but of this figure, only $100 was spent on hair and the rest was spent on accessories. You'll only pay $15 for insurance (15% of $100 = $15).

How can I help my clients take good care of their extensions so they will last a long time?

The best way to go about this is to turn each appointment, installation, maintenance, or removal, into a teaching opportunity. Whether they're brand new to hair extensions or they've been getting them for years, the old adage of "an ounce of prevention is worth a pound of cure," works here. Here's the basic "take home" points every client should grasp:

Hair extensions require regular maintenance. Just as natural hair needs regular brushing, styling, and clarification, so too do hair extensions. Failure to keep up with maintenance will result in a rapid diminishing in their quality. Make sure that clients know how to brush their extensions, how often, and what to look for while they're doing it.

Only use sulfate free shampoos and conditioners. You know this, but it always bears repeating. Sulfates will dry out extensions, weaken the bonds, and lead to tangling and matting. Make sure clients understand this and ONLY clarify their hair with sulfate free shampoos and conditioners. Wear and tear will happen. You know what it looks like, but perhaps your clients don't. Make sure they know that just by being installed and worn, hair extensions will experience minor symptoms of wear and tear (like some shedding and dryness) that are completely normal. Here's a good opportunity to manage client expectations, and help them know what to look for if they feel they need any kind of follow up service.

Finally, if you need to brush up on any hair extension tips, don't hesitate to visit our page on the subject!

What is a waiver form and why do I need one?

A waiver form is a document that your client will sign before receiving any kind of installation service. Essentially, it goes over the various processes for maintaining hair extensions, how long they will last, and things to avoid to prevent damage to their extensions. When the client signs the waiver, they're acknowledging that they understand the hair extension process and are willing to perform the necessary maintenance to keep them in good shape. Furthermore, a waiver form protects you (the stylist) if anything should go wrong due to negligence or abuse of the extensions. As part of your consultation, we recommend using the waiver to guide your discussion of the aforementioned points, and to answer any further questions a client may have..

If I get replacement hair, do I have to pay shipping costs?

We will cover the cost of shipping. For orders within the continental United States we will cover the cost of FedEx ground shipping, or the equivalent, to the shipping address on the original order. For international orders, we will cover the cost of USPS International Economy shipping to the shipping address on the original order. Should you prefer another shipping method, you may upgrade. These upgrades are the responsibility of the customer. Note: Any duties and fees associated with the international shipping of your product must be paid prior to delivery.

How long does my Hair Insure coverage last?

Your hair will be covered for 30 days following the original purchase date, plus a 7 day grace period to give the hair time to get to you. While we keep a thorough record of these purchases and dates, we strongly encourage you to keep track of any confirmation emails you receive. This will help you stay on top of your coverage and eligibility.

How do I file a claim?

Filing a claim is easy and intuitive.
1. Visit the "Claims Page" on the Donna Bella website
2. Fill in the claim form completely. For some information, you may need to refer to the initial confirmation email we sent when you purchased Hair Insure.
3. You will be asked to upload and submit a picture of the damaged via the "upload a photo" field, a copy of the signed waiver form, and a brief description of the claim.
4. Submit your claim. Note: You will not be able to submit your claim form until every field has been completed.
5. Upon submitting your claim, you will receive an email confirming that your claim has been received and we will process it right away.
6. All claims will be reviewed and processed within 24 to 48 business hours. You will be notified, via email, upon the approval of your claim.

Do I really need to fill in every field on the claim form?

Yes, we ask that you fill in every single field on the form. Why? Because it's the best way we have to serve you and get new hair to you as quickly as possible. Here's the way we see it: if something goes drastically wrong with your extensions, we want to know as much as we possibly can to thoroughly diagnose the problem and (ideally) prevent it from happening again. This claim information will also be used to strengthen our education programs. Your feedback matters to us. We'll read it and log it, so the more thorough you are, the better we'll be able to help you.

On the claim page, it asks me for a photo of my damaged hair. Do I really need to submit one?

Yes, we do require that you submit a photo with your claim. Your photo needn't be anything too outlandish (a clear cellphone picture will suffice). Ultimately, what we'd like is anything we can use to accurately diagnose the problem.

I don't have a camera on my cellphone. How can I submit a photo?

However you'd like! Again, we're not asking for anything outlandish, just a quick snapshot of the hair to give us a good idea of the problem. We'll accept a photo from a digital camera, or even a scan of a developed photograph. There's a direct upload feature located directly on the claims page where you can simply upload your photo from your computer, and we'll receive it.

I accidentally ordered the wrong color of hair. Is there anything I can do?

We can accept returns and exchanges for unused, sellable hair. For more information on how returns and exchanges work, please visit the returns and exchanges page on our site.

TERMS & CONDITIONS

We reserve the right to deny or exclude coverage to clients at any time.

Reasons for exclusion include, but are not limited to:

Abuse of Hair Insure submission
Falsification of waivers and claims
Any claim submitted lacking the appropriate waivers and information
Hair Insure covers damage to the extensions, whether it's through installation, normal maintenance, or removal. Hair Insure claims will not be accepted for any other issues related to the hair.

Claim submission times: Your claim will be processed in 24 to 48 business hours, but on rare occasions may take longer. You will be notified upon the approval of your claim.