POLICIES & PROCEDURES

Return Policy

Donna Bella Milan, Inc. is committed to providing high quality products and service to our customers.  In the rare instance that you may find dissatisfaction with our products and need to request a return please refer to our Return Policy below.

Exchanges:

Exchanges can be made or Warehouse Credit offered if the product is in its original condition and has not been opened.  Exchanges must be made within 30 days of purchase.  Customers must call customer service prior to shipping product to obtain an RMA (Return Materials Authorization) number.  Customers are responsible for shipping charges unless the product is defective or was shipped incorrectly.  There is a 15% restocking fee.  Product must be returned to Donna Bella Milan prior to shipping the new exchanged item.  Include a copy of the original invoice, the PO number or the original release number.  Send product to be exchanged to:

Donna Bella Milan, Inc.
C/O RMA Dept.
1971 S. 4490 W.
Salt Lake City, UT. 84104

Defective Products:

Donna Bella will replace any products that are defective within 30 days of purchase date.  Upon the product being returned, Donna Bella will ship a replacement product at our expense.

Products Lost or Damaged In Transit:

Donna Bella Milan, Inc. will do everything in our power to ensure prompt delivery on all orders.  However, due to acts of nature and others issues there are times when our chosen carriers are not able to perform the service requested.  If this happens please contact customer service and a claim will be filed with the responsible carrier.  This typically takes 7-10 days to resolve.  In the mean time, if you wish, another order can be placed and shipped.  If the filed claim results in a refund we will reimburse the full amount to you in the form of credit or a refund.

Returns:

We do not accept returns.

Terms & Conditions

It is the responsibility of the salon/client to ensure complete customer satisfaction to the end user in relationship to all Donna Bella products.  This would include but is not limited to the consultation, selection of product, application of product and any advice or
counsel given regarding the said product.

Donna Bella Milan, Inc. may use a number of qualified carriers including but not limited to Fed-Ex, USPS, UPS and DHL.  We cannot guarantee the performance of these said carriers and as a result are not held liable for lost, late or damaged packages.  Should you encounter one of these situations or one similar, please call 1-888-424-7548 and a customer service representative will assist you in filing a claim, if possible with the respective carrier.

It is the intention of Donna Bella Milan, Inc. to ship all orders same day if received by 2:00pm MST.  If a situation arises where we are not able to meet this standard you will be notified by 5:00pm MST.

We highly recommend that you schedule appointments at least 4-5 days out to allow time for the chosen carrier to complete the pick-up and delivery of your product.

Disclaimer

Donna Bella Milan, Inc. does not endorse the resale of its products on internet retail sites and as a result cannot be held responsible for goods purchased from these sites.

Donna Bella Milan, Inc. will not be held resposible for any damages caused to the client's hair during and and/or after the application process. All stylists and consumers agree to use Donna Bella Milan products at their own risk.

We may take legal action if necessary against any individuals or entities using the Donna Bella name, logos or script taken from its websites or promotional material.

To obtain the rights to publish our logos or names on websites, magazines or other related articles please contact info@donnabellahair.com

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Donna Bella Milan website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-888-424-7548 or send us an email at info@donnabellahair.com.