LEARN HOW TO GET FREE SHIPPING ON ORDERS OVER $125

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Donna Bella Hair Extensions

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FREE SHIPPING
Get the most out of your money

Donna Bella offers free standard shipping for orders over $125 (excluding taxes and discounts). Free shipping only for contiguous U.S. (Lower 48 states). Free shipping orders are shipped through FedEx Smart Post.

No promo code needed. Select the free shipping option at checkout.

Tracking an Order

Soon after placing an order, you will receive a tracking number by email. You can use this number to track the progress of your package as it is delivered to you.

Shipping an Order

Carriers we use: FedEx and USPS. We also may use other carriers. You can select your shipping method at checkout.

FedEx cannot deliver to P.O. boxes. If you submit a P.O. box for your shipping address, we will try to contact you so we can update your shipping address or select a different carrier.

Changing an Order

As soon as we receive your order, we start working on it right away -- we ship orders out at 4 p.m. EST every weekday (excluding holidays).

If you need to change or cancel your order, call us at 888-424-7548 as soon as possible on the day you ordered, or the soonest weekday after ordering. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.

Products Lost or Damaged In Transit:

We cannot guarantee the performance of our carriers, but we will do as much as we can to make sure your order arrives on time and undamaged. However, Donna Bella Hair cannot be held liable for lost, late, or damaged packages.

Donna Bella Hair will do everything in our power to ensure prompt delivery on all orders. However, due to acts of nature and other issues, there are times when our chosen carriers are not able to perform the service requested. Donna Bella cannot issue refunds for shipping charges for delayed packages.

What should I do if my product is lost or damaged?

Please call 1-888-424-7548 and a customer service representative will assist you in filing a claim with the respective carrier. This usually takes 7 to 10 business days to resolve. In the meantime, if you wish, another order can be placed and shipped. If the filed claim results in a refund we will reimburse the full amount to you in the form of credit or a refund.

SHIPPING

Placing an Order

When we receive your order online or over the phone, we start working on it right away so that it can get shipped to you as soon as possible. We highly recommend that you order your products at least 4 to 5 business days before your scheduled appointments to allow sufficient time for the chosen carrier to complete the pickup and delivery of your product before you need it.
Orders received before 4 p.m. EST will ship the same business day. Orders received after 4 p.m. EST will be shipped the following business day. Please note that business days refer to Monday - Friday and exclude holidays and weekends (see below). This means that if you place an order after 4 p.m. EST on a Friday, it will ship the following Monday.

FedEx Overnight shipments placed after 4 p.m. EST on Friday will not be shipped from our warehouse until Monday and will not arrive to your location until Tuesday.

If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 888-424-7548. We can help you select the correct shipping method to get the product to you on time.
Holidays Include:
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year's Day
  • Memorial Day
  • Independence Day
Shipping Times:

Estimated Delivery Time
  • 5-7 business days
  • Overnight in most areas
  • 2-3 business days
USPS
  • First class Parcel
  • Express
  • Priority

Estimated Delivery Time
  • 5 to 10 business days
  • 3 to 5 business days
  • 3 to 5 business days
  • 3 business days
  • 2 business days
  • 2 business days by 10:30 a.m. in most areas
  • Next business day by 10:30 a.m. in most areas
  • Next business day by 3:30 p.m. in most areas
FedEx
  • FedEx Smart Post
  • FedEx Ground Business
  • FedEx Ground Home Delivery
  • FedEx Express Saver
  • FedEx 2 Day
  • FedEx 2 Day a.m.
  • FedEx Priority Overnight
  • FedEx Standard Overnight

International Orders
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Donna Bella cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Donna Bella will not be held responsible for any loss of funds as a result of this occurrence.