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Biz Tip

05 / 22 / 2015
The Risky Razor

Risky Razor

Recently we’ve had a customer complain about the fact that her ends were frayed and split after her installation. Of course she was furious with the experience. After chatting with her and asking her some questions, we came to the conclusion that it wasn’t a manufacturing defect, it was her stylist that, in fact, had ruined the integrity of the hair. Our first clue was that she mentioned it was AFTER installation. What sealed the nail on the coffin: she mentioned her stylist used a razor. Because it was her stylist who ruined her Donna Bella hair extensions, there was nothing we could do. We sympathized with her knowing she had spent some serious money on what she thought was going to be an amazing investment.

We promise you, we stand behind our product. Each pack of Donna Bella Hair is inspected before it gets shipped. If you ever have a bad experience with our hair, we’ll be more than happy to replace the hair if it’s indeed a fault in our manufacturing. One of the worst things we have to do is tell a customer that it was the stylist’s fault (we LOVE our stylists). So, if you’re a stylist choosing to use a razor for blending, please be aware of the following:

  1. Never cut a blunt or straight line with either shears or razors. This will absolutely ruin the ends of the hair extensions.
  2. Do not use an old blade, that way you’re not pulling or distressing the hair. New blades create beautiful soft lines for hair extensions when blending.
  3. Always use a soft motion.

We strongly suggest taking our online certification classes so that you never find yourself in a mess like this one.. If you’re lucky enough to attend a Pro Series class with our Master Educator, Ruben, we’ll make sure you leave as a Pro knowing all the ins and outs of hair extensions, like how to avoid these kinds of situations.

You know the drill, leave your comments and questions in the boxes below if you want answers. Thanks Donna Bellas!

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Would like the product Please
-Tara

Biz Tip

05 / 15 / 2015
Donna Bella Hair: The 48 Hour Rule

48 hour rule

One of the most common phone calls we get in the Donna Bella Hair customer service department starts a little something like this: “I just got my hair extensions put in, but they’re not staying in.” After troubleshooting each phone call, carefully asking the necessary questions to find out what exactly is happening, the answer is so simple you’ll be shocked to find out what it is….

We get so busy as stylists that we forget to mention the first, most important, no-brainer rule to share with our clients—refrain from washing the hair for at least 24 hours after installation (48 hours is better). We’re finding that the common answer given by customers is, “I didn’t know that,” or, “I wasn’t told.”

There’s nothing worse than having a disappointed client call in to express their dissatisfaction. So here are some quick tips that will help you remember to share this info:

  1. Keep a bottle of your favorite dry shampoo on display at all times. It’s not only great for hair extensions, but it’s also really good for natural hair. Natural hair shouldn’t be washed too often, and hair extensions should only be washed twice a week at most. Inform your clients to invest in a dry shampoo and use it daily in-between washes. Having it on display will remind you to bring up the “no-wash” rule.
  2. Print out an aftercare card that they can take home with them after an installation. That will not only remind them about the 24-48 hour rule; it should also contain all the tips to avoid early slippage. It’s also kind of like insurance for your work so they can’t come back and say they didn’t know.

In some cases, the stylists weren’t aware of the rule. Tips like these and so much more can be learned in our online education classes. If you’re ready to become Donna Bella Hair certified, go ahead and check it out.

If you have any doubts about installation or need questions answered, feel free to call us anytime at 888-424-7548. You can also leave your questions in the box below and we’ll get back to you!

 

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Hey there Mrs Bilal! All of our prices can be found on our website www.donnabellahair.com. If you have a question on any of products please call us directly at 888-424-7548 we will be more than happy to help you.
-Jane Knight

Hair Extension News

05 / 08 / 2015
I Fried my Client’s Hair with Bleach, Help Me Fix It Donna Bella!

I fried my clients hair

This is by far one of the worst feelings not only for the client, but for the stylist as well. No matter how bad the damage is, no one likes to say g’bye to inches of hair. Being the one responsible for that damage can lead to losing a great client and damaging your reputation as a stylist (on top of feeling extremely guilty for the mishap). But there is a little bit of hope: it might not seem like it, but hair extensions can help rectify the situation so your client can feel better and help you save your name in the biz. Afterall, in the hair business, word of mouth is the most powerful tool, right?

As a stylist. You feel worse than horrible but the damage has already been done. Your next option would be to either cut it off (depending on the damage, this could be a very drastic option and chances are, your client will not like this at all). Or, offer to install hair extensions. This will definitely bring some consolation. It’s also an opportunity to gain a new hair extension client who has never worn extensions before. Do you charge them? Put it this way, if someone burned off all of your hair, would you like them to charge you for an installation you wouldn’t otherwise need? We’ll leave you to answer that. Of course, they should pay for the cost of the hair but if you really care about your client and your reputation, installation cost should be negotiated.

As a client. Try to be as calm as possible. This is a very traumatizing situation, but remember: your stylist didn’t mean to do it on purpose. Because we all have different hair types, not all hair is going to react the same way to certain treatments. And even though as stylists we take every precaution, sometimes things happen. So, let’s check out your options depending on the damage:

  • SUPER DAMAGED. This is where mostly all your hair broke off (neckline short). The best hair extensions for this hair would be a 12” or 14” length of I-Link or Kera-Link—anything longer will give you a mullet effect. Tape-Ins might be hard to hide but it doesn’t mean you can’t choose that method. It’s best to consult your stylist.
  • WELL DAMAGED. This is where your hair lost a good number of inches (shoulder length). The best hair extensions for this hair would be a 14”, 16”, or  maybe an 18” length of any method. It’s long enough to try to go 18”, but it  may or may not blend as well. Ask your stylist.
  • SOMEWHAT DAMAGED. You lost some inches or you may have lost some thickness. Any length or method will work for you.

Hair extensions help hair grow if installed properly—healthy hair or not. Women love the fullness, length, and versatility it creates. Who knows, your client may become a fan in the process, leaving you with a new extensions client. And, as a client, you may gain back some trust in your stylist.

Comments, questions, or stories? We’d love to hear. Drop them in the comment box below!

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Ask Donna Bella

05 / 01 / 2015
Clarifying Your Natural Hair For Your First Installation

Clarifying your hair for  your first installation

There’s nothing worse than having an installation one day just to have your hair extensions slipping the next. It is common to lose a strand or two over the length of time that your extensions are in, however, if  you do lose a good chunk, it shouldn’t be until you’re closer to your move-up appointment. To ensure you’re doing everything right on your end as the client, make sure your hair is 100% clarified before any initial installation or move-up appointment. Don’t know how to make sure it is? Good thing you’re reading this. Here are the products you’ll need and the steps to apply them.

Clarifying shampoo. Invest in a great sulfate-free clarifying shampoo to make sure you’re not leaving any product buildup in your natural hair. You might as well get used to this type of shampoo because you’ll be needing it for the remainder of the time you’re wearing your Donna Bella Hair extensions. This includes Clip-Ins.

Apple cider vinegar. What? Yes, you read that right. Apple cider vinegar removes any gunk from an oily scalp or buildup from products you apply to your hair. There’s also a bonus to using this type of vinegar—not only does it remove the grossness from your hair, it also closes the cuticle of the hair making it soft, smooth, and shiny. ..

Notice how conditioner wasn’t listed? That’s because it should never be used before an installation. That is a big time Donna Bella Hair No-No! Now that you have those 2 products, here’s what you’ll do:

1) In a bottle, mix one part of the vinegar and the other part water.

2) Wash you hair with the clarifying shampoo listed above. Massage it into your hair very, very well. One thing sulfate-free shampoos don’t do is create a ton of soapy lather, so make sure you’ve distributed enough throughout your whole head. Rinse.

3) Wring out excess water from the hair and apply the vinegar mix throughout your whole head, concentrating the most on the roots.  Wait 3-5 minutes and rinse.

***Before you apply the vinegar on your scalp, make sure to consult your dermatologist or do a test spot to make sure you’re not allergic. If you are allergic, repeat step 2 twice.

4) Blow dry your hair without applying any product so that it stays stripped of any buildup. If you have time, you can let it air dry.

You should always clarify your natural hair the day of your appointment. If you do it the night before, your scalp will get oily overnight causing the hair extensions to not adhere like they’re meant to.

Questions? Drop them in the comments below, we want to hear from you! XO.

 

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Featured Products

04 / 24 / 2015
Prom Season with Donna Bella Hair

Prom season with

Every high school girl dreams of going to Prom in the most beautiful dress and the most picture-perfect hair. If you have been trying to grow out your locks just in time for the big event but haven’t had much luck, take the shortcut and make it happen with Donna BellaClip-Ins. They won’t slip and they aren’t permanent. The best thing about them? They are now all on sale until May 5th.

Donna Bella’s human hair Clip-Ins can be styled in any way—even updo’s. They can also be styled with any heat tool. Simply clip them into place and style as usual. Your stylist can help you style them or custom color them for a perfect match (or even a great ombre look for the night). Another great thing about a full set of Clip-In hair extensions is that you can use however many pieces you need or want. If it’s more volume you seek, insert a row or two. If it’s more length and volume you desire, use the whole pack. There are so many possibilities for your dream night. Don’t forget graduation is coming up, too, so even after Prom night you can use them again for your next special occasion.

Already have naturally long thick hair? Try finishing your hairstyle with a few of Donna Bella’s hair accessory pieces—like glow strands or hair jewels—to any hair style for a super glam look. If you’re a boho girl, you should really try wearing your hair down and adding a few hair feathers for a super chic look (also on sale).

Need some ideas on how to style your Donna Bella Clip-Ins? Below are some of our Clip-Ins that have been styled by amazing stylists. Check them out! And, as always, if you need help deciding on your prom look, just ask! We’re always happy to help.

  clip ins by Amber Buxton

Rachelle Lanier clip ins

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Ask Donna Bella

04 / 17 / 2015
Are Free Installations at Hair Shows Really Free?

really free

If you’ve been following us on Facebook, you’ve probably seen sign-ups for free hair extension installations. While some think it’s too good to be true, others get put off by the fact that you must purchase the hair. So is it even worth it? Let’s see.

Hair. When you come see us at our booth at any of the hair shows, you’ll automatically receive 10% off any hair purchase. It can be I-Link, Kera-Link, Tape-In, or Clip-Ins; no exclusions. What’s in it for us? It’s a way for us to get you, the customer, to come see us. It’s also a way for you to try out our brand of hair at a discounted price if you’ve never shopped with us before. We figure it’s a win-win situation for both you and us. The catch? The discount is only exclusive to hair show attendees. It will not apply any other time. So if that’s not reason enough to come see us, let’s check out the free installation deals.

Free hair installations are, in fact, free! When you purchase hair from us, you automatically get your hair installed for free when you sign-up. So let’s break this down—on any other day, you would first have to purchase the hair online at regular price. After you receive your hair in the mail, you would take it to your stylist who would then charge you per hour or per strand to put each hair extension in your hair. Some stylists charge anywhere from $50 to $150 per hour or higher if they are going by time. The cheapest price per strand we’ve heard of is around $5. Let’s do the math. On average, a full head takes 5-7 bags of hair. That could cost you anywhere from $310 to $434 (5-7 bags of 16” Tape-ins) for the hair only. Now let’s add the installation price that you would pay your stylist, let’s say $100 (average cost). Your total is now $410-$534. Now let’s see how much you save at the show using the same figures. For 5 to 7 bags of Tape-Ins at the hair show discount price, you’re looking at $279-$390. Now let’s add the installation price: $0. So the total price for hair and installation at a show is $390 at the most.

Stylists. When you get your hair installed for free, not only are you getting it at no cost to you, you’re getting it done by Donna Bella Hair’s top stylists. We have personally chosen each and every single one of our show stylists to represent our brand because we can always expect impeccable work from them. You can go in there confident that each stylist is the most knowledgeable in each method of installation, blending, and matching. Just a little icing on the cake for this sweet deal.

So, is it worth it? If you think so, make sure to catch us at our next show. Visit www.donnabellahair.com and click on the events tab to sign up for your free installation. See you there!

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We're so happy to hear of your awesome experience at Donna Bella Hair. Thanks Larissa!!
-Jane Knight

Hair Care

04 / 08 / 2015
Are you using too much product?

too much

The more the better, right? Not always. With some products, a little goes a long way. Sometimes we tend to use too much, which then leads to some technical difficulty when it comes to our hair extensions. Here are a few products that you may be using a little more of than you need.

Bond remover. Soaking your whole head trying to remove Tape-In hair extensions is the improper way of removal, leading to a real sticky mess. As with any product, always follow the directions on the bottle. Bond Remover should only be applied once on the tape. Wait 30 seconds then slide the extensions out. Apply the Bond Remover a second time on the natural hair where the tape was placed to remove any leftover adhesive.

Heat protectants. Although we always advise our Donna Bellas to apply a heat protectant to their extensions before using a heat tool, going overboard on the serum or spray can lead to slippage, limp hair, and fried ends. Heat protectants are meant to protect your hair from the damage of a heat tool. If you’re applying a wet product then using your straightener or wand immediately thereafter, it will definitely fry your hair because it’s still wet. The correct way to apply heat protectants is to follow the directions on the bottle and give your hair some time to absorb it and then style as usual with your styling tool. Applying too much heat protectant can lead to limp hair because too much product is weighing down the hair.

Glosses, serums, and moisturizers. Extensions always look refreshed when you add a shine serum or gloss. Because these are oil-based, they only need to be applied in small amounts. Adding too much of these products will for sure cause your extensions to slip out of their bonds. Always use any oil-based products from the midshaft down to keep your hair moisturized and intact.

Dry Shampoo. Some dry shampoos can leave little bitty white flakes behind, so it’s a trial and error thing when it comes to finding the right dry shampoo for you. But spraying dry shampoo at close distance to the hair will not only leave those annoying flakes behind, but will build up gunk quickly, too. Follow the dry shampoo’s directions; it usually says to spray a certain number of inches away from the scalp.

Shampoo. If you didn’t think there was such a thing as overwashing, there is. You hair extensions and natural hair will both dry out faster if you’re washing your hair everyday. As a rule for our Donna Bellas, you should only be washing your hair once or twice a week at most, using a dry shampoo in-between washes.

Always keep these rules in mind. If there is a product you’re confused about, please ask!

 

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Beauty News

04 / 03 / 2015
2015 Spring Hair Trends

2015 hair trend

One thing about fashion runways is that you can always get a glimpse of the trends to come. Spring 2015 is all about long, teased hair. So you know those bobs, long bobs, and pixies that everyone was chopping off their locks for? While they were fun, they’ve lived their moment and it’s now time to start growing them out. Thank goodness for hair extensions, right? Here are a few hair trends that were seen on the 2015 spring fashion runway.

Teased hair. If you’ve never tried teasing your hair don’t be intimidated to try it. Extra loose braids, loose buns, and really messy waves will be super popular this spring. Your hair extensions will love this trend because, as you know, hair extensions should always be loose and never too tight anyway.

Braids. You might as well start getting your practice in braiding because this trend isn’t going away anytime soon. From the fish tail, to the loose braid, to the bohemian braid, it’s the perfect hairstyle for work, for a girls night, or best of all, for bed! Try adding a deep part to switch it up a bit.

Low ponytails. Another favorite because it’s quick and low-maintenance on your hair extensions. Depending on where you’re wearing this style, try adding waves by wanding the hair before placing it in a ponytail, or even just wanding the hair once it’s already in the ponytail. Slicked-back deep or side parts are always the easiest ways to give it variety.

Air dried hair. Finally, a hairstyle that requires little to no work at all (and is the best style for your hair extensions). This is one that will definitely be your hair extensions’ best friend. No more blow-drying your hair. To get the look: sleek top and let your ends air dry. That’s it! You can also do this a reverse way; don’t feel like washing your hair? Dry shampoo to maintain the sleekness of your second or third day hair, and mist the ends with water and let them air dry. You can also try adding a small amount of mousse to give your ends more definition.

We’ve been preaching about these styles for a while and finally they’re a trend! What are your thoughts on these hairstyles? Let us know in the box below!

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Beauty News

03 / 26 / 2015
Ombre with Donna Bella Hair

ombre with db

After the high demand for ombre hair extensions, Donna Bella Hair is now offering ombre hair extensions in Kera-Link, I-Link, and Tape-Ins. If you think it’s just a trend, think again. Ombre has been in style since 2010 and maybe even a little before then. As the years go by, there are different variations of the trend such as the sombre, dip dye, and, as of recently, the balayage. Don’t expect ombre to dye down anytime soon—pun intended.

Low maintenance. The ombre trend is popular not only because of the cool color fade effect, but because it’s also low maintenance! Rather than coloring regrowth every time, the more regrowth, the better! It gives the hair more of a fade effect as it grows out, which means your client won’t need to come in as often to have her roots touched up or have her hair extensions removed and reinstalled with each touch up, keeping her hair extensions in better condition.

Less damage. Face it, even the most professional hair coloring systems still cause some damage to the hair. With ombre hair extensions, you can skip the coloring and have beautifully long, damage-free hair with the low maintenance. Not having to play catch-up with the regrowth is a major perk, right? Even if you have to lighten the ends of the natural hair to blend in with the ombre hair extensions, the ends will sustain a one-time dose of damage. You won’t ever need to touch them again.

Options. The first thing that comes to mind when it comes to ombre is blond. Don’t get the misconception that all ombre hair has to transition from dark to blonde. When it comes to ombre, you can transition from a dark chocolate brown tone to a light caramel color. If you’re feeling more creative you can go from dark to a burgundy color. How creative you want to get is up to you, and of course, your client. If you’re a pro at coloring, our ombre hair extensions can also be customized to match your client’s wants. Just make sure, as always, to do a strand test to see how the hair reacts to your color system. The Donna Bella Hair safe rule: always deposit, never lift, so make sure to get the extensions in a lighter color that you can add color to.

If you have a question about our new ombre hair extensions, leave them in the comments below.

To watch Master Educator Ruben Martinez at work with Donna Bella’s ombre hair extensions, click here.

 color 12600 keralinks done at Trinitiy Salon, New Jersey

Pictured above: color 12/600

Trinity Salon, New Jersey

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How do you mask lighter bond areas if you are darkening the base colour?
-Hairnut

Biz Tip

03 / 19 / 2015
Clip-Ins: The Secret Money Maker

Clip Ins the secret money maker

 

In this market, you have to be competitive, constantly thinking of ways to be ahead of the game. One mistake you can make as a stylist is overlooking the method of Clip-Ins. Why? Because it’s the fastest growing method of hair extensions. A lot of women are finding they don’t have the time to sit in a chair for a full installation of extensions, or they don’t want the commitment that comes with the maintenance of Tape-Ins, Kera-Links, or I-Links. Clip-Ins will be the easiest money making method of hair extensions for you. Sure, there are a lot of hair extension companies that offer Clip-Ins, but there are very few stylists that offer Clip-In services. Here are some small and simple ways you can grow your income and clientele with this growing trend. Check them out!

Customize. While each set of Clip-Ins are made the same, each client isn’t the same. This is where you, as the stylist, come in. It’s hard for a client to find her exact match of hair; sometimes you can come really close, but not the same. Offer to order and custom color her Donna Bella hair extensions to her exact match. Before you offer this service, make sure you’ve played with color on our hair extensions. Some color formulas make our hair extensions react differently, so make sure you always do a test strand and follow our coloring rule: always deposit, never lift. A lot of stylists have clients who play with colors #600 and #1001 to deposit color, especially for an ombre custom color job.

Blend. A full set of Clip-Ins is made to be “one size fits all”, however, each one of our clients has a different texture of hair, head size, and some have more hair than others. Offer to install their Clips-Ins and customize them to fit them specifically by blending them in. Remind them to choose a method for putting the hair away in order, so that they know which row goes where when placing them back on their head. A custom blend is always necessary for any type of hair extension anyway right?

Special occasions. Bridals, quinceaneras, sweet sixteens, weddings, and any other special occasion share one common question: “How am I doing my hair?” This is probably the most popular Clip-In service because women want that one-night glam, but they also want to be able to go back to normal as soon as it’s over. If you’ve ever worked with our Human Hair Clip-Ins you know they are super easy to work with and can be styled any which way, even with heat.

Hopefully these will give you some more Clip-In ideas. And as always, we love to hear your questions and concerns, so drop them below!

 

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Comment: 1

Today, most of womens are using hair extensions on special occasions such as event, merriage, party, etc. I think a full set of clip-Ins is made to be one size fits all. I have to say that hair clip in hair fastest growing method of hair extensions.
-Robin