Archive for May, 2015

Olaplex for Donna Bella Hair

Friday, May 29th, 2015


If you haven’t heard of Olaplex by now, you’ve been living under a rock. Since the product hit shelves, it’s been a big hit with stylists and their clients,  forever changing the industry. Lifting color from natural hair is no longer a worry. Yet there’s been a lot of confusion about the product, involving questions like, does it lift color? And, is it a conditioner? We spoke to Donna Bella Hair educator Ruben Martinez to get some answers to these questions, and to figure out how this product can benefit your Donna Bella extensions.

What is Olaplex and why are stylists becoming such big fans?

Olaplex is a tool used during and after a chemical service. Hair is made up of bonds that break every day with chemicals like color or with brushing. Olaplex is a chemical that links those bonds back together to strengthen them. It is NOT a conditioner. Conditioners merely hydrate while coating the hair. Once you wash out the conditioner, the true grit is exposed again. Olaplex works inside the hair cuticle to link the bonds that the hair is made out of to accomplish that smooth, healthy look of hair. Olaplex is also NOT a lifting agent. Another misconception is that Olaplex is a chemical that helps lift color since it’s used with developer. Again, Olaplex does not lift, nor does it condition; it’s simply an added tool. Look at it as a protector that gets activated while the hair undergoes chemical treatments to minimize damage.

How does it work for Donna Bella Hair Extensions?

Olaplex is perfect for both coloring new Donna Bella Hair Extensions and for treating uncolored extensions that are on their last run. For those that are worn out but you’re hoping to revive them for one last install. As a stand alone treatment, Olaplex can help connect the bonds of the hair together again. It’s something that Ruben recommends for this type of hair. “You can never get enough of Olaplex,” says Ruben. He recommends you use it as a stand-alone treatment every second or third application. He also recommends classes from Olaplex that will help you utilize this tool to its full potential. If you decide to use it on Donna Bella Hair extensions with color, take advantage of the copious educational resources and tutorials we have available at the Color Takeover Portal. This educational initiative exists in collaboration with Joico Color Intensities and Framar International to equip stylists with all the color info they need to achieve beautiful color transformations. Just as with any product, you’ll get better use once you’re educated in how to use it. So if you’re thinking of coloring your extensions—with or without Olaplex—visit the Color Takeover Portal today.

To learn more about Olaplex, specifically, visit their website:

Are you using Olaplex? What are your thoughts? How have you used it? Leave it in the comments below. We’re curious to know!

The Risky Razor

Friday, May 22nd, 2015

Risky Razor

Recently we’ve had a customer complain about the fact that her ends were frayed and split after her installation. Of course she was furious with the experience. After chatting with her and asking her some questions, we came to the conclusion that it wasn’t a manufacturing defect, it was her stylist that, in fact, had ruined the integrity of the hair. Our first clue was that she mentioned it was AFTER installation. What sealed the nail on the coffin: she mentioned her stylist used a razor. Because it was her stylist who ruined her Donna Bella hair extensions, there was nothing we could do. We sympathized with her knowing she had spent some serious money on what she thought was going to be an amazing investment.

We promise you, we stand behind our product. Each pack of Donna Bella Hair is inspected before it gets shipped. If you ever have a bad experience with our hair, we’ll be more than happy to replace the hair if it’s indeed a fault in our manufacturing. One of the worst things we have to do is tell a customer that it was the stylist’s fault (we LOVE our stylists). So, if you’re a stylist choosing to use a razor for blending, please be aware of the following:

  1. Never cut a blunt or straight line with either shears or razors. This will absolutely ruin the ends of the hair extensions.
  2. Do not use an old blade, that way you’re not pulling or distressing the hair. New blades create beautiful soft lines for hair extensions when blending.
  3. Always use a soft motion.

We strongly suggest taking our online certification classes so that you never find yourself in a mess like this one.. If you’re lucky enough to attend a Pro Series class with our Master Educator, Ruben, we’ll make sure you leave as a Pro knowing all the ins and outs of hair extensions, like how to avoid these kinds of situations.

You know the drill, leave your comments and questions in the boxes below if you want answers. Thanks Donna Bellas!

Donna Bella Hair: The 48 Hour Rule

Friday, May 15th, 2015

48 hour rule

One of the most common phone calls we get in the Donna Bella Hair customer service department starts a little something like this: “I just got my hair extensions put in, but they’re not staying in.” After troubleshooting each phone call, carefully asking the necessary questions to find out what exactly is happening, the answer is so simple you’ll be shocked to find out what it is….

We get so busy as stylists that we forget to mention the first, most important, no-brainer rule to share with our clients—refrain from washing the hair for at least 24 hours after installation (48 hours is better). We’re finding that the common answer given by customers is, “I didn’t know that,” or, “I wasn’t told.”

There’s nothing worse than having a disappointed client call in to express their dissatisfaction. So here are some quick tips that will help you remember to share this info:

  1. Keep a bottle of your favorite dry shampoo on display at all times. It’s not only great for hair extensions, but it’s also really good for natural hair. Natural hair shouldn’t be washed too often, and hair extensions should only be washed twice a week at most. Inform your clients to invest in a dry shampoo and use it daily in-between washes. Having it on display will remind you to bring up the “no-wash” rule.
  2. Suggest Donna Bella Remy Care™ products to your client. They’re formulated for professional extensions, so each one is sulfate-free, paraben-free, and color-safe, working to extend the life of her hair.
  3. Print out an aftercare card that they can take home with them after an installation. That will not only remind them about the 24-48 hour rule; it should also contain all the tips to avoid early slippage. It’s also kind of like insurance for your work so they can’t come back and say they didn’t know.

In some cases, the stylists weren’t aware of the rule. Tips like these and so much more can be learned in our online education classes. If you’re ready to become Donna Bella Hair certified, go ahead and check it out.

If you have any doubts about installation or need questions answered, feel free to call us anytime at 888-424-7548. You can also leave your questions in the box below and we’ll get back to you!


I Fried my Client’s Hair with Bleach, Help Me Fix It Donna Bella!

Friday, May 8th, 2015

I fried my clients hair

This is by far one of the worst feelings not only for the client, but for the stylist as well. No matter how bad the damage is, no one likes to say g’bye to inches of hair. Being the one responsible for that damage can lead to losing a great client and damaging your reputation as a stylist (on top of feeling extremely guilty for the mishap). But there is a little bit of hope: it might not seem like it, but hair extensions can help rectify the situation so your client can feel better and help you save your name in the biz. Afterall, in the hair business, word of mouth is the most powerful tool, right?

As a stylist. You feel worse than horrible but the damage has already been done. Your next option would be to either cut it off (depending on the damage, this could be a very drastic option and chances are, your client will not like this at all). Or, offer to install hair extensions. This will definitely bring some consolation. It’s also an opportunity to gain a new hair extension client who has never worn extensions before. Do you charge them? Put it this way, if someone burned off all of your hair, would you like them to charge you for an installation you wouldn’t otherwise need? We’ll leave you to answer that. Of course, they should pay for the cost of the hair but if you really care about your client and your reputation, installation cost should be negotiated.

As a client. Try to be as calm as possible. This is a very traumatizing situation, but remember: your stylist didn’t mean to do it on purpose. Because we all have different hair types, not all hair is going to react the same way to certain treatments. And even though as stylists we take every precaution, sometimes things happen. So, let’s check out your options depending on the damage:

  • SUPER DAMAGED. This is where mostly all your hair broke off (neckline short). The best hair extensions for this hair would be a 12” or 14” length of I-Link or Kera-Link—anything longer will give you a mullet effect. Tape-Ins might be hard to hide but it doesn’t mean you can’t choose that method. It’s best to consult your stylist.
  • WELL DAMAGED. This is where your hair lost a good number of inches (shoulder length). The best hair extensions for this hair would be a 14”, 16”, or  maybe an 18” length of any method. It’s long enough to try to go 18”, but it  may or may not blend as well. Ask your stylist.
  • SOMEWHAT DAMAGED. You lost some inches or you may have lost some thickness. Any length or method will work for you.

Hair extensions help hair grow if installed properly—healthy hair or not. Women love the fullness, length, and versatility it creates. Who knows, your client may become a fan in the process, leaving you with a new extensions client. And, as a client, you may gain back some trust in your stylist.

Comments, questions, or stories? We’d love to hear. Drop them in the comment box below!

Clarifying Your Natural Hair For Your First Installation

Friday, May 1st, 2015

Clarifying your hair for  your first installation

There’s nothing worse than getting an installation done only to find your hair extensions slipping the very next day. It is common to lose a strand or two over the length of time that your extensions are in, however, if  you do lose a good chunk, it shouldn’t be until you’re closer to your move-up appointment. To ensure you’re doing everything right on your end as the client, make sure your hair is 100% clarified before any initial installation or move-up appointment. Don’t know how to make sure it is? Good thing you’re reading this. Here are the products you’ll need and the steps to apply them.

Clarifying shampoo. Invest in a great sulfate-free clarifying shampoo to make sure you’re not leaving any product buildup in your natural hair. You might as well get used to this type of shampoo because you’ll be needing it for the remainder of the time you’re wearing your Donna Bella Hair extensions. This includes Clip-Ins.

Apple cider vinegar. What? Yes, you read that right. Apple cider vinegar removes any gunk from an oily scalp or buildup from products you apply to your hair. There’s also a bonus to using this type of vinegar—not only does it remove the grossness from your hair, it also closes the cuticle of the hair making it soft, smooth, and shiny. ..

Notice how conditioner wasn’t listed? That’s because it shouldn’t be used before an installation. That is a big time Donna Bella Hair No-No! If you must use conditioner to make the hair more manageable, use a clarifying one, and limit it to the ends of the hair.

Now that you have those 2 products, here’s what you’ll do:

1) In a bottle, mix one part of the vinegar and the other part water.

2) Wash you hair with the clarifying shampoo listed above. Massage it into your hair very, very well. One thing sulfate-free shampoos don’t do is create a ton of soapy lather, so make sure you’ve distributed enough throughout your whole head. Rinse.

3) Wring out excess water from the hair and apply the vinegar mix throughout your whole head, concentrating the most on the roots.  Wait 3-5 minutes and rinse.

***Before you apply the vinegar on your scalp, make sure to consult your dermatologist or do a test spot to make sure you’re not allergic. If you are allergic, repeat step 2 twice.

4) Blow dry your hair without applying any product so that it stays stripped of any buildup. If you have time, you can let it air dry.

You should always clarify your natural hair the day of your appointment. If you do it the night before, your scalp will get oily overnight causing the hair extensions to not adhere like they’re meant to.

Questions? Drop them in the comments below, we want to hear from you! XO.